Extra Mile Awards 2005: The 10 Winners

China Help Line: Translators on Call

During frequent trips to China, Harvard Business School grads Eric Moffett and Manoj Dengla wished they had access to a translator from time to time. They regularly found themselves calling a friend in Shanghai whenever they got in a jam. "He'd always solve our problems," says Moffett. Eureka! "After doing some research we found that there were lots of Westerners who were willing to pay for such a service." In January, Moffett, Dengla, and another partner, Karen Zhou, launched the China Help Line, a phone-based service in Shanghai that offers real-time translation between Chinese and English. First, you sign up at chinahelpline.com. Then, next time you're lost in a taxi in Shanghai, call 021-6100-9700 and tell one of the staffers where you need to go. Hand the phone to the driver, and your request will come through in the appropriate language. The system was created with business travelers in mind, but it also works well for tourists--especially because users get the first five calls free (37¢ a minute thereafter). The line is staffed seven days a week (from 8 a.m. to 8 p.m. locally), handles three-way calls, doesn't impose a time limit, and even serves as a concierge by giving advice on restaurants and trip planning. Right now, the only call center is in Shanghai, so if you're elsewhere and want assistance, you'll have to pay long-distance charges. A local number for Beijing is in the works.

Walt Disney World: The Happiest Airport Transfers on Earth

Since May, guests have found it significantly easier to get from the Orlando airport to Disney World, thanks to a free shuttle, the Magical Express. "The roots of the idea come from the Disney Cruise Line," says John Padgett, vice president in charge of products and services. Disney cruises have transported bags and offered airport transfers since launching in 1998. "We thought, Why not do that for all of Disney World?"

If you've booked a Disney-owned hotel, you'll receive special tags in the mail to attach to your luggage. Upon arrival at the Orlando airport--it doesn't matter which airline you fly--the bags are loaded into trucks bound for the park, so you can breeze past baggage claim and head directly onto the Magical Express. Disney staffers are on hand to answer questions, and a video explaining some resort basics (including what happens on the return to the airport) is shown on the drive over. You're dropped off at the hotel and bags are delivered to guest rooms within a few hours. When you're ready to fly home, certain airlines-- American, Continental, Delta, JetBlue, Song, United, Ted, and Northwest-- let you pick up boarding passes and check in luggage right at the hotel. The only line at the airport you have to worry about is security screening, and there's no getting around that. "If we can find a way to take one of the most difficult parts of a vacation and make it easier," says Padgett, "that's a big win."

Announced as a temporary initiative to celebrate the 50th anniversary of Disneyland, the Magical Express is scheduled to run through fall 2006. Feedback from customers has been fantastic (Orlando cab drivers, not so much), and Disney executives are looking into extending the service.

Continental Airlines: Making Frequent-Flier Miles Easier to Redeem

Anyone who's tried to cash in frequent-flier miles for tickets knows the drill: Call the airline's 800 number, wait for an agent, ask him or her to look up availability on a particular date, find out there are no award seats, then repeat the process until you get lucky or give up. Even the Internet offered little relief. But last September, Continental introduced an online calendar that shows exactly when you can use miles on your selected route. Days are color-coded to indicate whether you're allowed to trade in miles for an economy or first-class seat.

Since the calendar was launched, there's been a 15 percent increase in customers booking award tickets online. The system was dreamed up with clients as well as reservation agents in mind--both groups were frustrated by how long searches took. But the agents haven't been as fortunate. Says Ken Penny, Continental's director of Internet planning, "Our reservation agents tell me, 'I wish we could have that calendar tool.' "

In April, Continental added the ability to book award flights via the Internet on partner Northwest Airlines, and plans to do the same for other partner carriers down the road. None of this means that Continental is more generous than other airlines regarding the number of award tickets it allows per plane, but the calendar sure makes it a snap to find out if seats are available.

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Note:This story was accurate when it was published. Please be sure to confirm all rates and details directly with the companies in question before planning your trip.
 
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Travel Tips

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Air Travel
345248

If you're stranded overnight at an airport and receive a "distress rate" voucher, call the hotel of your choice before blindly following the airline's suggestion. You may find that for that discounted rate (or a few bucks more) you can stay in a hotel with a lot more amenities than the one the airline would put you in. After a long, mishap-filled trip, anyone can appreciate a really good mattress, a top-notch restaurant, and an indoor swimming pool.

— Carlos Martinez
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Planning
346248

If you're traveling overseas, be sure to check the fine print concerning passports (go online or call the country's embassy). I had three months before my passport expired and found out at the last minute that I needed six months' leeway to enter Tahiti. Luckily, I was able to get a new passport just in time for my vacation.

— Jean Schwinn
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Car Rentals
334256

I've saved lots of money using AAA. In addition to providing excellent roadside services (help with stalled cars, lost keys, etc.), most AAA chapters offer discounted tickets to Disney World and a preferred parking pass that enables you to grab specially designated spots near the entrances. It's a dollar saver, and you don't have to walk far or take the trolley in the parks!

— Judy Small
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Packing
409591

Before I visit poorer countries, I pop into a thrift store and pick up some toys, stuffed animals, and an old suitcase or carryall. I try to avoid toys like Easter bunnies or Santas, which could be offensive, and expensive things that might embarrass parents. The contents of my extra bag bring joy to countless kids who have never had a thing.

— Ingrid Newkirk
Tagged
Hotels
385324

Before you go to sleep, check to see if a previous hotel guest left the alarm clock on. I've been awakened before 7 a.m. twice in the last couple of months by alarms I did not set. (Make sure the clock shows the right time, too!)

— Rachele Helphill
Tagged
Air Travel
353268

We've noticed that when booking a flight for our family under one reservation, some airlines will only credit the 1,500 bonus miles (500 for booking online, 500 each way for printing boarding passes) to the person whose name the reservation is under. This is regardless of whether the other family members have mileage accounts. To avoid this, make a separate reservation for each of your family members and then pick seats together.

— Martin Vasquez
Tagged
Cruises
363319

If you even manage to get a cell signal while at sea, your roaming charges will be outrageous. To communicate with your cabinmates, leave Post-it Notes on your door detailing where you'll be throughout the day.

— Martha and Ken Wiseman
Tagged
Planning
352250

When I'm planning a trip, I almost always call the hotel concierge before I arrive, and if my hotel doesn't have one, I call a hotel that does. Recently, I asked for advice on what to see since I only had four days in a new city. I told the concierge what I thought I should try to do, and she said I had too many things packed into four days. She gave me a list of hot spots to visit and places to avoid, and even recommended a florist to call on for fresh flowers. With her help, my trip was far more enjoyable than it would have been otherwise.

— Brian Berg
Tagged
Hotels
414325

If you visit a country where you don't speak the language, pick up a book of your hotel's matches or one of its business cards; they usually have the hotel's name and address printed on them. Then when you're out sightseeing and want to return to your hotel, show the matchbook or card to the cabdriver if he doesn't speak English.

— Verne F. Noyes
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Loyalty Programs
347251

After I was unable to locate any awards seats online for a wide selection of days and routes, I called the airline. An agent told me that the airline's Web site isn't allowed to book awards seats for its partner airlines, but agents can. Within minutes, I had enough options that I found it difficult to make a decision.

— Carol Muth
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Transportation
325242

Carry the exact change for public transportation. In Venice, we were annoyed when a vaporetto (water taxi) ticket-taker refused to give us our change. Later, we discovered that if you don't have the exact fare, ticket agents make no promises about giving change.

— Dana Hunting
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Transportation
329237

When I'm on a cruise with my wife's family and we're in a foreign city for the day, I get off the boat as soon as we dock and hail a taxi. I ask the driver to call his dispatcher and find me a van with an English-speaking driver. Then I negotiate an hourly rate and a pickup time at the dock. The family tours together for a few hours, and then each couple either gets dropped off where they want to spend extra time or returns to the boat (this is great for my elderly in-laws). We get a tailor-made city tour for a much cheaper rate than if we had booked through the cruise line.

— Stuart Hanzman
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Packing
335259

Pick just two colors to mix and match throughout your trip. You'll cut down on luggage, not least because you won't have to bring a bunch of shoes to match a wide assortment of colors.

— Lori Fields
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Packing
363282

It's unnecessary to make a packing list for each trip. Instead, draw up a master list with everything you might need on any given trip--from ski goggles to snorkels, slippers to saline solution. Save it on your computer. Before you start packing, cross out anything you don't need for that particular trip.

— Bonnie Herbst
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Cruises
389305

Some cruise lines offer discounts on a future sailing if you book it while on a current cruise. Back home, you can transfer the booking to your travel agent and work with them to try to lower the price even further. You'll be able to cancel your booking at no cost if you follow the cruise line's cancellation schedule. This is a great way to get some of your onboard expenses paid for in advance.

— Jeff Putel
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Planning
310262

I have the words "hotel" and "taxi" on my cell- phone speed dial. On a trip, I change the numbers, but leave the preprogrammed titles the same--instant access and no more little slips of paper everywhere.

— Isabel Burk
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Planning
348236

Turn off your fridge's icemaker before you leave home. And remember to empty the ice cube bin. The power was out for several days while I was away recently. When I got back, the melted ice had refrozen throughout the freezer compartment. It took forever to clean up.

— Mary C. Clements
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Hotels
380339

Remember to check the hours of operation for your hotel's airport shuttle. In Rome,we were surprised to learn that our hotel--which touted its shuttle--only offered the service a few hours a day.

— Gail Moriarty
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Hotels
417322

Before you book a room over the phone, peruse the hotel's site for its "Web only" rate. It's often cheaper than the best quote you'll get by calling. Recently, over the phone, I was quoted a daily rate of $129. I booked the same room online for $89.

— Ying Wang
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Safety
416309

We all know to avoid drinking tap water in certain countries, but remember to forgo ice cubes, too. I've started bringing along two ice trays, which I fill with bottled water and freeze in my hotel room's mini-fridge.

— Christa Babel
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Packing
333266

Paper place mats can be useful anywhere there's an outdoor shower. By stepping onto a place mat after a bush shower in Botswana, I managed to keep my feet clean and avoided getting dirt in my clothes.

— Sandy S. Hogan
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Technology
524533

Making international calls back to the States can be confusing if you're using a calling card and you're dialing a number by its catchphrase, such as CALL ATT. Obviously, many countries don't have the English alphabet on the telephone keypad. My solution? I create my own small keypads on a computer, print them out, and attach them inside my wallet, to my passport, and to my calling cards.

— Peter Morris
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Safety
409299

Whenever I'm in a country where drinking or brushing my teeth with the tap water is a risk, I cover the faucet handles in my hotel bathroom with a towel. As a result, I never accidentally turn on the faucet when I'm half asleep.

— Denise Crocker
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Packing
324232

Recycle the long plastic bags in which you receive your home-delivered newspapers. Slip your shoes into the bags before packing them in your suitcase.

— Robert E. Jones
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Planning
358241

Most hotels provide cloth shoe mitts but not polish. In a pinch, a dollop of skin cream on a shoe mitt (or even a tissue) can make scuff marks vanish and leave shoes as shiny as if they'd been cleaned by a pro.

— John Nechman
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Cruises
369311

Cruise lines offer packaged side trips at their ports of call. If you go online and look for these expeditions ahead of time, you can book directly with the tour companies and save money.

— Cindy Rucker
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Cruises
358295

We decided to take our bikes on our last Caribbean cruise. It was a little crowded in the cabin, so the steward let us store them down the hall with the wheelchairs. We were last off the ship when we docked in Bermuda, but after five minutes we'd left our fellow passengers in the dust. And in less than fifteen minutes, we were far away from the busy port, enjoying a beautiful, deserted snorkeling beach.

— Wayne Matchett
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Packing
323234

If you have to save receipts while traveling, purchase a plastic coupon holder to help you keep track of them (it'll also protect them). Label each section of the coupon holder by category (hotel, rental car, gas, food, etc.) or by day of the week. The coupon holders are compact and easily fit into a laptop case, purse, or travel bag.

— Ursalene Davis
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Solo Travel
317257

When I travel to a new city, I check with the local running club to see if there are any events planned during my stay. The entry fee is usually donated to a charity, and I get great exercise, meet locals, and tour a part of the city I may not have known about.

— Kelly Christensen
Tagged
Safety
500551

If you start to feel a painful blister coming on, put some lip balm or Vaseline on the hot spot--it'll help stop the rubbing.

— Donna Benesch

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