2006 Extra Mile Awards

We're once again praising the folks who, through innovations introduced over the past 12 months, have made travelers' lives easier, more enjoyable, and just plain better. As a reward for their good deeds, this year's winners receive a pat on the back and an invite to our fancy awards dinner at The Modern restaurant in New York City--not to mention one highly coveted snow globe.

JetBlue Airways: On long flights, the little things make a big difference

Rather than removing amenities and nickel-and-diming customers with $7 sandwiches and $25 excess baggage charges, JetBlue actually added perks. The airline gives every passenger on an overnight flight a free Bliss Spa kit with earplugs, eye masks, mint lip balm, and a small tube of lemon-and-sage body butter moisturizer. Passengers on red-eye flights--or "shut-eyes," in JetBlue parlance--receive lemon-scented hot towels prior to landing, too. "We wanted to bring humanity back into travel," says Eric Brinker, JetBlue's director of brand management and customer experience.

JetBlue also introduced a self-serve snack pantry on all cross-country routes. Whenever passengers feel like it (and the seat-belt sign is off), they may head to the back of the plane to help themselves to Terra Blues chips, Doritos Munchies Mix, and more. "They can take what they want without feeling like they're going to get their hand slapped," says Brinker.

Westin Hotels & Resorts: A breath of fresh air in the hotel industry

After conducting a survey that showed 92 percent of its guests request non-smoking rooms, Westin became the first major U.S. hotel chain to ban smoking in all 77 of its North American properties--not just in rooms, but also in bars and restaurants. Before the policy went into effect in January, every one of Westin's 2,400 previously smoking rooms was thoroughly de-smoked: Bedding, pillows, drapes, and air-conditioning filters were replaced; walls, carpets, and other surfaces were treated to eliminate allergens and smells. "It was a nervous decision and it was a huge deal, but I think the gamble paid off," says Sue Brush, senior vice president at Westin. It sure seems so: Not only did the chain receive a lot of positive guest feedback, but other industry players have followed suit. All Marriott hotels in the U.S. and Canada--comprising nearly 400,000 guest rooms--have likewise banned smoking.

Eos Airlines: First-class treatment that extends out onto the sidewalk

With 48 fully reclining seats on a plane that could accommodate 220 passengers, Eos offers a luxurious way to cross the Atlantic. What's most impressive is that the plush treatment begins before passengers even get on board. "We take an end-to-end approach," says David Spurlock, Eos's founder and chief strategic officer. "It's not just about the in-flight experience." The airline, which began flying its sole route between New York JFK and London Stansted last October, originally asked passengers running late to call so that an Eos representative could meet them at their car and speed them through check-in and security. The curbside greeting--which enabled passengers to arrive at the airport only 45 minutes before departure--proved to be so popular that Eos made it standard practice. "Our passengers keep hectic schedules, and it's our job to minimize the impact of traveling," says Spurlock. "They're just blown away that an airline actually cares."

Transport for London: A pricey city is helping families out

Every government claims to want to help children and encourage public transportation. Last September, the city of London actually did something. Mayor Ken Livingstone's government made riding city buses and trams free for kids under 16 (recently extended to all full-time students 17 and under). And, since April, kids under 11 can use the subway for free, so long as they're accompanied by a paying adult during off-peak hours--all day on weekends and after 9:30 A.M. on weekdays. When anyone 18 or over shows a valid ticket, up to four kids can tag along for free. "Staff have been advised to question the accompanying adult at the time of travel, and generally take their word that the child is under 11," says Peter Legg, ticketing policy manager at Transport for London, the city's public transportation authority.

Paris, France: For those times when having exact change isn't top of mind

When you need to use a restroom in a big city, there are usually two courses of action: Beg at a hotel or restaurant, or track down the elusive public toilet. If you wind up at the latter, you might be required to insert a few coins--which is downright maddening if you don't have correct change handy. (Finding a store that'll make change might prove harder than begging a café owner to take pity on you.) In January, Paris's city council voted to eliminate fees at 420 self-cleaning toilets conveniently located on sidewalks all over town. "The council decided that public use was more important than any loss of income from the coin-operated toilets," says Laurent Queige, cabinet director for the deputy mayor in charge of tourism. "To use them now, you just push the door," says Queige.

2006 EXTRA MILE AWARDS

Note:This story was accurate when it was published. Please be sure to confirm all rates and details directly with the companies in question before planning your trip.
 
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Travel Tips

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Technology
392275

Tell me I'm not alone: Almost every time I park my car at the airport, I have trouble finding it when I return. (I even reported my car stolen once after searching for hours, only to discover I was in the wrong lot!) I now use my cell phone to leave myself a message as to where I've parked my car.

— Perry Babel
Tagged
Packing
441614

I started saving the heavy-duty plastic wrappers that sheets and curtains come in. Most have zippers or snaps, great to hold everything from toiletries to shoes to wet swimsuits. And I bet airport security must love them because they're see-through.

— Terry Schmieder
Tagged
Safety
428321

A padlocked zipper tells thieves there's something in your bag worth stealing, but a key ring is much less obvious. Just use it to latch together the zippers. Best of all, you'll never have to worry about forgetting your combination.

— France Freeman
Tagged
Transportation
341260

Read the fine print on your rail pass. You can often use it to save money on other modes of public transportation. With a Scandinavian rail pass, for example, you'll pay less to ride the ferries. In Switzerland, a rail pass can get you free bus rides, as well as complimentary entrance to museums and discounts on funiculars and hotel accommodations.

— Jessica Lees
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Loyalty Programs
357252

Sign up for guest programs at every hotel chain that offers one, even if you haven't stayed at that hotel before or think you may not travel enough to reap benefits from multiple stays. Some programs send coupons for discounted rooms or complimentary room upgrades just for being a member. After signing up for the Omni Hotels Select Guest program, I received a coupon that I was able to redeem for a room in Chicago for $80 per night.

— Allison Meyer
Tagged
Car Rentals
349256

When parking in a crowded garage, don't settle for the first space available on a lower level. It's probably a half-day hike from the elevator. Instead, drive to the upper levels, where you can usually park right next to the elevator. This tip was very useful in Las Vegas, especially when checking in and out of hotels with our luggage.

— Shane Kays
Tagged
Technology
399309

To find a reasonably priced villa or apartment to rent, try going directly to the owner through a site such as abritel.fr. (Click on the British flag for English.) I arranged to spend two weeks in an apartment in Brittany and one week in an apartment in the Loire Valley, all for a total of $800.

— Suzanne Maurice-Roberts
Tagged
Packing
352265

Use an empty M&M's Minis tube to carry quarters. The top holds tightly, but still pops open easily enough, and the size is perfect to slip into a car door or bag. I find it very useful when traveling by car (for tolls and parking meters) and by airplane (for luggage carts or newspapers).

— Judi McDowell
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Packing
353267

Pack a couple of mountaineering carabiners. Clip one through the handle or strap of your bag and secure it to something solid wherever you may be (to a bench in the park or in a train station, to the railing of an overhead compartment on a bus, etc.).The carabiner adds a bit of security, especially if you're snoozing.

— R. Bryan Simon
Tagged
Planning
367247

Before leaving for a vacation, I print out all our reservations and directions, and I create a contact sheet for emergencies. Then I gather all the papers together, punch some holes, and place them in a folder that has a middle section for three–holed papers. The side pockets hold brochures, business cards, ticket stubs, receipts, and maps that we collect along the way and want to bring home for our scrapbook.

— Sonal Gupte
Tagged
Shopping
342270

Check out grocery stores in Europe for bargains on wine. On our last trip to Italy, I found a 1993 Banfi Brunello in a small market for $16. If I could find it at all in my local wine shop, that same bottle would cost more than $100. I only wish I had listened to my husband and bought all three of the bottles the store had.

— Stacy Shaw
Tagged
Air Travel
335252

Don't settle for the first answer to your travel question. If you need flight information, it's a good idea to phone the airline more than once and ask the same question. Recently, I wanted to see if I could fly standby on an earlier flight the same day. The first time I called, I was told that the earlier flight was booked. The second time, however, an agent said there were in fact seats available, and I could certainly fly standby. In the end, not only was I able to get on the flight, but I was upgraded to first class.

— Lynn Babcock
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Packing
339275

I use an inexpensive, thumb-size USB flash drive to store medical and insurance contacts, confirmation codes, credit card numbers, addresses, and phone numbers. It fits in a secure zip pocket in my travel purse. If I don't have my laptop, I can insert the flash drive in most hotel or Internet café computers. Some USB flash drives password-protect your data, or you can download a free encryption program.

— Linda Steven
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Packing
513583

A small compass is a great travel aid. Aside from the obvious benefits during country drives or hikes, it's extremely helpful in navigating winding city streets and orienting yourself once you exit a subway station.

— William Schaeffer
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Hotels
438332

If you visit a country where you don't speak the language, pick up a book of your hotel's matches or one of its business cards; they usually have the hotel's name and address printed on them. Then when you're out sightseeing and want to return to your hotel, show the matchbook or card to the cabdriver if he doesn't speak English.

— Verne F. Noyes
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Planning
376269

When my husband and I travel, we take at least three different credit cards. I carry one he doesn't have, he carries one I don't have, and we both bring our primary card. If one of us has our wallet stolen, we can cancel two cards and still have one to use. We each have different ATM cards, too--useful if a machine doesn't honor one of the cards, or if we need more cash than our daily limit allows.

— Joyce Morden
Tagged
Cruises
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If you even manage to get a cell signal while at sea, your roaming charges will be outrageous. To communicate with your cabinmates, leave Post-it Notes on your door detailing where you'll be throughout the day.

— Martha and Ken Wiseman
Tagged
Air Travel
371267

Check fares periodically after booking your airfare. The airline may have a sale, and buying new tickets could save you money, even after you pay the change penalty. My wife and I used Travelocity's Fare Finder to pocket $187 each on a recent trip from Seattle to New York City, simply by re-ticketing.

— Doug Rittenhouse
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Packing
352261

Pick just two colors to mix and match throughout your trip. You'll cut down on luggage, not least because you won't have to bring a bunch of shoes to match a wide assortment of colors.

— Lori Fields
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Photography
371276

I enjoy off-peak travel best--rates are cheaper, lines are shorter--but the weather can be iffy. To combat Mother Nature's unpredictability, I always pack a roll or two of black-and-white film. While dreary-day color photos bring only consoling remarks from friends, black-and-white film tends to lend a mystique to gray landscapes and creates some very dramatic Ansel Adams--esque shots.

— Ed Danyo
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Car Rentals
348259

Don't rush off the car-rental lot. Before driving away--especially in foreign countries where the controls might be unfamiliar-test the headlights and brakes, and look for the extra tire and changing tools. I once had a rental with malfunctioning brakes in Mexico and caused a minor accident--one that could certainly have been avoided had I checked them properly before leaving the lot.

— Doreen Stelton
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Packing
380316

There's nothing worse than trying to fall asleep under a mosquito net and then realizing that the bugs are finding a way inside. So next time you're heading someplace tropical--where you know you'll be sleeping under mosquito netting--remember to toss a roll of Scotch tape into your suitcase. It's perfect for quick repairs.

— Christopher Swain
Tagged
Photography
363261

I travel with two cameras: a digital SLR for the majority of my shots, and a small disposable camera for when I ask strangers to take pictures of me. As much as I tend to trust other people, I'm not ready to hand over my $1,000 camera to someone I don't know at all.

— Sam Antonio
Tagged
Planning
359270

If you're headed to a country that requires a visa, ask the consulate of that country, in the United States, whether visas are also issued at the airport there on arrival. In many cases (like Turkey and Egypt), they are. Obtaining the visa on arrival is a much simpler procedure and a real money-saver: You do not have to have photographs taken (they figure your passport already has a photo), you do not pay a hefty fee to the U.S.-situated consulate of the country, you avoid the expense and risk of mailing your passport to that consulate in advance of departure, and you avoid the expense of using a visa-acquiring company in the United States. But be sure the consulate is correct that the visa can easily be obtained on arrival.

— Carmencita Soriano
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Cruises
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Here's an important tip for cruising in winter: Fly into the port a day or two before your ship is scheduled to depart. We booked a Costa Rican cruise but were stuck in New York, where all flights out of JFK airport were canceled. Itineraries that include stops in places with airports can allow people to catch up. Ours didn't.

— Anne Schweisguth
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Planning
364243

If you're packing a lunch to eat later in the day, freeze a 16-ounce water bottle and pack it, along with yogurt, cottage cheese, a ham sandwich, or whatever in a light- weight, insulated bag. Your snacks will remain cold, and you can drink the water.

— Jackie McGraw
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Technology
380299

For the most comprehensive information regarding travel by train or by ship, check out seat61.com. I've found that the site has all sorts of helpful advice for Africa, Asia, Europe, and the Middle East.

— Kay Bozich Owens
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Planning
374235

Before setting off on one of my many backpacking excursions, I head to Kinko's to rebind my guidebook. I replace the cover with a plain black or navy one. It costs about $6 and allows me to blend in much better while traveling. People see my new book as a journal, not a travel guide that labels me a tourist.

— Michelle Johnson
Tagged
Technology
384293

Don't put your magnetic sunglass clip-ons in the same pocket as your mass transit fare cards or hotel key cards. I managed to erase both my subway pass and my hotel key on a recent trip.

— Jim Tichenor
Tagged
Air Travel
472611

It's often cheaper to buy a ticket to London and then fly onward within Europe via a regional low cost airline. Last summer, my husband and I bought consolidator tickets to London for $397. From there, we flew EasyJet to Nice for $72. The total cost was $469—much less than flying directly to Nice, plus we enjoyed a stopover in London.

— Jasmine Tata

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