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Budget Travel's 2007 Extra Mile Awards

Presenting our third annual look at the companies that are going out of their way to improve travelers' quality of life.

Mary Niven at Disneyland's Plaza Inn (João Canziani)

See this snow globe? It's the most coveted snow globe in the travel industry. That's because every fall, we hand out a select few as our Extra Mile Awards, celebrating the companies that have made travelers' lives easier, more enjoyable, and just plain better. (Previous winners have included Google for its mapping tools, Westin for being the first major hotel brand to go smoke-free, and Continental Airlines for its innovative online calendar showing award-seat availability.) Travel isn't exactly easy these days, and when someone dares to pull off a wonderful innovation, he or she deserves a hand. At Budget Travel, it's our privilege to lead the applause.

Virgin America: The airline is introducing nifty new perks--and not just to first class.

In August, the new low-cost U.S. airline Virgin America took flight with planes that are showcases of innovation. To start, coach seats boast 32 inches of legroom, an inch or two more than the industry standard for economy class. There's a USB jack at each coach seat and two 110-volt plugs for every set of three seats, so your gizmos won't run out of juice while you're in the air.

Even more impressive are the nine-inch seat-back TVs (versus 6.8 inches on, say, JetBlue), which offer 18 channels for free--including CNN, ESPN, the Food Network, the Travel Channel, FX, and The Independent Film Channel--and 25 pay-per-view movies for $6 to $8 a pop. They also function as touch screens you can use to order food, paying by swiping your credit card. (A flight attendant delivers purchased items.) You can create playlists from a selection of 3,000 songs--and save them for your return flight--and there's even an instant-messaging service: You can communicate with other passengers using a small handheld keyboard (but only if the recipients choose to accept your messages). In yet another clever feature, each plane's windows are tinted to filter out certain light wavelengths, reducing glare.

Kudos to Virgin America for offering these innovations to all of its passengers--even the ones in the rear section of the plane.

The Virgin brand prides itself on firsts, and the new airline is the result of a strategy focused on customer service. "Our goal is to maximize comfort based on feedback," says Charles Ogilvie, director of inflight entertainment and partnerships. He's the man responsible for the airline's seat-back TVs. "You can send me an e-mail during your flight to tell me what you do and don't like."

Despite appearances, Virgin America is not a subsidiary of Virgin Atlantic; it has licensed the name. Virgin America is based out of San Francisco, with nonstop flights to Los Angeles; New York City's JFK; Washington, D.C.'s Dulles; and Las Vegas (starting October 10). The airline plans on serving as many as 10 cities in its first year of operation, ramping up to 30 cities within five years' time.

Farecast: Crunching the airfare and hotel numbers so you don't have to.

Farecast is a new company that sheds some light on the traditionally difficult process of figuring out whether that deal you found is really any good. The website predicts whether fares on a route will rise or fall in the next week, and according to an independent audit, its forecasts are correct three out of four times. "We improve our calculations constantly to help make our advice more accurate," says president and CEO Hugh Crean.

The predictions are free, and there's a $10 option to book the lowest fare in the upcoming week, whether it's the lowest fare available that day or an even better fare that may pop up. Farecast receives its fares from airline sites and online agencies, and it sends you to those sources for the actual booking.

Now Farecast is taking on hotels, offering rate advice for major properties in 30 U.S. cities. Rather than predict rates, the site tells you if the rate is a good value when compared with the hotel's rate history and other factors. You plug in your dates and the hotel's location, and then add your wish list (such as preferred amenities). The site maps hotels that meet your criteria, along with the lowest rates available and advice on whether to book one or keep looking.

Alamo Rent A Car: Self-serve kiosks allow renters to make a much quicker getaway.

Renting a car has become a potentially grueling experience, because of the long lines that often greet travelers who are already exhausted from flying. Hoping to speed up this maddening process, Alamo Rent A Car introduced self-service kiosks last November--they're now at 57 of the company's U.S. locations. Customers with a credit card, a driver's license, and a reservation can skip the rental counter and use a touch-screen kiosk instead.

Note:This story was accurate when it was published. Please be sure to confirm all rates and details directly with the companies in question before planning your trip.
 
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Travel Tips

Tagged
Shopping
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Easily packable, local specialty foods make great gifts for family and friends at home. At the huge Safeway in Kihei, Maui, we found a great selection of chocolate-covered macadamia nuts and Kona coffee beans in elegant gift boxes for far cheaper than in tourist-oriented shops. European grocery stores abound with gift ideas: British teas, French mustards and vinegars, and Italian olive oils are just a few examples. Just bear in mind that meats, produce, and other fresh items are a customs no-no.

— Jennifer Beach
Tagged
Car Rentals
344258

Don't rush off the car-rental lot. Before driving away--especially in foreign countries where the controls might be unfamiliar-test the headlights and brakes, and look for the extra tire and changing tools. I once had a rental with malfunctioning brakes in Mexico and caused a minor accident--one that could certainly have been avoided had I checked them properly before leaving the lot.

— Doreen Stelton
Tagged
Packing
366251

Carry a twist tie in your wallet. Among other ingenious uses, a twist tie can temporarily replace a lost screw on a pair of glasses. Just peel the paper or plastic off the tie so you have bare wire, insert it where the screw once was, and twist to tighten. Unlike Scotch tape or a safety pin, a twist tie is small enough to remain hidden and strong enough to hold until you're able to replace the screw.

— Suzanne Prendergast
Tagged
Air Travel
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I always try to work out before heading to the airport. It usually gets me tuckered out enough that I can relax and sleep on the plane. If I don't have time for pre-travel exercise, I take a brisk walk through the terminal before boarding or find a quiet spot in an empty gate for a little yoga.

— Kimberly Gilbert
Tagged
Hotels
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Even if you're staying at a standard resort hotel, take advantage of the day passes sold by many all-inclusive resorts (i.e., the right to use their facilities--such as swimming pools and beach chairs--and enjoy their meals for a day). The passes are primarily designed for cruise passengers on day trips but can be obtained by anyone for very little money. For persons staying in a less-expensive, no-frills hotel, it can give you the experience of a larger, more extensive resort for a day or two.

— Mandy Vieregg
Tagged
Shopping
338269

Check out grocery stores in Europe for bargains on wine. On our last trip to Italy, I found a 1993 Banfi Brunello in a small market for $16. If I could find it at all in my local wine shop, that same bottle would cost more than $100. I only wish I had listened to my husband and bought all three of the bottles the store had.

— Stacy Shaw
Tagged
Packing
363264

If the zipper on your luggage or your clothing is giving you any trouble, rubbing some lip balm or candle wax onto the teeth should loosen it.

— Marko Anderson
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Packing
338243

Water-bottle holsters are good for more than holding water. I own several Water Bottle Totes by Outdoor Research (orgear.com). With their Velcro-like straps, I can fasten them anywher--to my belt, camera strap, fanny pack, purse, or airplane seat. I've used them at various times to carry my camera, binoculars, snacks, umbrella, battery-powered fan, flashlight, sunglasses, a windbreaker, and a rain poncho.

— Patricia S Beagle
Tagged
Air Travel
359269

When you change your clocks back or forward, be sure to check the expiration date on all your frequent-flier miles. This way they're checked twice a year. We overlooked one of the many accounts in our household and lost a free ticket when the miles expired.

— Lynda Self
Tagged
Packing
469580

Every year, I get address labels from numerous charitable organizations. I keep them with me when traveling because it's the quickest way to provide my address to new friends, enter prize drawings at shops, sign guest books, etc. It's not only efficient; it can also help spread the word about worthwhile charities.

— Carole Wilk
Tagged
Technology
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To find the perfect destination with airfare that meets your budget, try Travelocity's Dream Maps travel tool (travelocity.com). Select a maximum fare and a type of destination (city, national park, etc.) and the Web site will display a variety of trips matching that description.

— Matt Vance
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Packing
436607

I started saving the heavy-duty plastic wrappers that sheets and curtains come in. Most have zippers or snaps, great to hold everything from toiletries to shoes to wet swimsuits. And I bet airport security must love them because they're see-through.

— Terry Schmieder
Tagged
Road Trips
384321

Get the right maps. For road trips on the Continent, European maps are much more helpful when it comes to reading road signs. They'll say Napoli instead of Naples, Firenze rather than Florence. I could spend all day waiting for a road sign for Munich and miss the exit for Munchen.

— Cynthia Stone Stewart
Tagged
Dining
354253

If you're looking for authentic street food--whether you're in New York or Bangkok--don't buy from the pitifully lonely vendor who has no customers. Head to the cart with the longest line of hungry people in front of it. Locals know which vendors serve the best (and safest) food. Even if you have to wait, your stomach will thank you.

— Bryan Thao Worra
Tagged
Dining
376261

Deli counters in grocery stores are great mealtime alternatives to restaurants or fast-food fare when you're exploring the United States. The food is fresh, there's a big variety (hot and cold), and economically, it's a great break. I recently had a complete hot meal, including beverage, for $3 from a grocery-store deli.

— Teresa G. Barcus
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Cruises
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Public libraries in the ports of Alaska are a tremendous money-saver. Who wants to pay $5 a minute for Internet use from a cruise ship? During a port stop on a recent Alaska cruise, we found a city library that offered free Internet use for 15 to 30 minutes. Our only cost was a short wait in line.

— Gail G. Jenkins
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Cruises
414586

It's easy to lose track of time in a windowless interior cabin. Before going to sleep, tune into the ship's bridge-camera channel for real-time videos of the front (or bow) of the boat. The screen will act like a virtual porthole, and you'll rise and shine with the sunrise.

— Martha and Ken Wiseman
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Packing
339260

Lightweight, washable, and multifunctional, a cotton sarong is an easy and practical addition to every traveler's don't-leave-home-without-it bag! I've used mine as a swimsuit cover-up, as a picnic blanket on the grounds of a château in the Loire Valley, as a temporary skirt (over my shorts) in a Bangkok temple, and as an extra pillow while hiking the South Rim of the Grand Canyon. It's also handy as an airplane blanket, emergency towel, or tablecloth.

— Nicole Serafica
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Dining
360270

To feed a family of four in a very expensive tropical location like Anguilla or Bermuda (or most other Caribbean locations, for that matter), check to see if your hotel has phone books and look up the local pizza place. Nine times out of ten the pizza purveyors will deliver for free. You'll end up spending no more than $20 on pizza, bread sticks, and soda.

— Bianca Mims
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Cruises
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We decided to take our bikes on our last Caribbean cruise. It was a little crowded in the cabin, so the steward let us store them down the hall with the wheelchairs. We were last off the ship when we docked in Bermuda, but after five minutes we'd left our fellow passengers in the dust. And in less than fifteen minutes, we were far away from the busy port, enjoying a beautiful, deserted snorkeling beach.

— Wayne Matchett
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Packing
348261

Pick just two colors to mix and match throughout your trip. You'll cut down on luggage, not least because you won't have to bring a bunch of shoes to match a wide assortment of colors.

— Lori Fields
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Family Travel
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Ever since my children were small, I've carried recent, wallet-size pictures of them when we all go on vacation, in case we get separated. Now that they are teenagers and traveling with friends' families, too, I send pictures for the other family to bring along with them. I also write my telephone numbers on the back of the pictures so they know where to reach me in an emergency.

— Ruth Ann Newsum
Tagged
Car Rentals
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With two of our last three car rentals, the local branch wanted documentation beyond the standard insurance card issued by our insurance company. In San Juan, we were delayed a half hour while the agent made phone calls to verify that our liability insurance was good in Puerto Rico. In Miami, if we hadn't provided proof that our insurance covered rental cars, we would've been charged a daily collision insurance fee. Fortunately, we knew ahead of time and took a copy of the pertinent section of our policy. Our credit card included car rental insurance, but proof of that coverage was also required.

— Carole Goodyear
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Air Travel
359260

For long overnight flights, pack a dry washcloth in a Ziploc bag in your carry-on. Before landing, ask the flight attendant for a cup of hot (not boiling) water. Carefully pour the water into the Ziploc bag and then wipe your face and hands with the steaming cloth. It's like a portable sauna!

— Henrietta Scarlett Ober
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Transportation
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Before traveling by taxi in foreign (or even domestic) locations, ask a local (perhaps stopping in shops to question the sales staff) what the approximate taxi fare would be to a particular location. They've always been pleased to help me. In this manner, I can avoid paying the inflated tourist rates!

— Carol P. McCrea
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Car Rentals
349247

You won't always save by bringing the rental car back early. Alamo has an early-return policy at all of its locations, designed to discourage customers from returning cars early. If you show up at the lot a day or two ahead of schedule, Alamo will recalculate what you owe them at the daily rate; if it turns out to be less than what you would have paid for the week, they'll charge a $15 fee. Yet another reason to read the fine print on your contract carefully!

— Beth Ann Finster
Tagged
Planning
339239

We're active travelers but find guided bike tours from companies like Backroads too expensive. Our advice: After rolling into town, ask at a bike shop for the best routes. Better yet, call or e-mail before you leave home (search the Web). We've found group rides and races this way, and have made a lot of friends. We're instant locals!

— Glenn and Michelle Schultes
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Planning
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If you're packing a lunch to eat later in the day, freeze a 16-ounce water bottle and pack it, along with yogurt, cottage cheese, a ham sandwich, or whatever in a light- weight, insulated bag. Your snacks will remain cold, and you can drink the water.

— Jackie McGraw
Tagged
Planning
353268

If you're headed to a country that requires a visa, ask the consulate of that country, in the United States, whether visas are also issued at the airport there on arrival. In many cases (like Turkey and Egypt), they are. Obtaining the visa on arrival is a much simpler procedure and a real money-saver: You do not have to have photographs taken (they figure your passport already has a photo), you do not pay a hefty fee to the U.S.-situated consulate of the country, you avoid the expense and risk of mailing your passport to that consulate in advance of departure, and you avoid the expense of using a visa-acquiring company in the United States. But be sure the consulate is correct that the visa can easily be obtained on arrival.

— Carmencita Soriano
Tagged
Safety
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Whenever I'm in a country where drinking or brushing my teeth with the tap water is a risk, I cover the faucet handles in my hotel bathroom with a towel. As a result, I never accidentally turn on the faucet when I'm half asleep.

— Denise Crocker

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