HOW-TO HANDBOOK

2008 Extra Mile Awards

Our annual look at companies going out of their way to make travel easier and more affordable during an especially trying time for trip-goers.

Southwest: Holding firm against fees

Keeping You a Step Ahead
In our humble opinion, vacation should never be a dirty word. But with oil prices soaring, getting away today is a lot harder to do. That's why we're especially thrilled to present this year's Extra Mile Award winners, whose innovations have made travel easier or more affordable at a trying time. As a token of our respect, we offer them one cool snow globe—they offer you happier travels.

TSA: Grooming a smoother path through airport security checks
Drawing inspiration from ski slopes, the Transportation Security Administration's new self-select security checkpoint lanes are dramatically cutting travelers' wait times at dozens of airports. With color-coded signs pointing the way, the system works like this: Black-diamond lanes are used by ace travelers who can speed through security, blue-square lanes are for infrequent travelers who don't know the ropes quite as well, and green-circle lanes are geared toward families who require extra time. "We didn't think there would be such a demand for it," says TSA federal security director Earl Morris, who spearheaded the program. "The goal is to create a more passenger-friendly checkpoint and to have a calmer atmosphere, and it's working." At airports with the program, travelers in the expert lanes are clearing security up to 40 percent faster, and families using the green-circle lanes are setting off the metal detector alarms an average of 11 percent fewer times than at airports that don't have the lanes, the TSA says. Screeners are on hand to help travelers select the best lane, but the main thing keeping people in line is peer pressure. "It's like when you are in a supermarket and you're only supposed to have 12 items in the express lane—peer pressure is very helpful," Morris says. —Elissa Leibowitz Poma

ORBITZ: Providing passengers with a way to share their travel secrets
Since 2001, Orbitz has employed a team of former air-traffic controllers to scan data from the Federal Aviation Administration and air-traffic-control systems so it can send people instant updates on flight delays and cancellations. Now the company is enlisting everyday passengers to be its eyes and ears at airports: Its new Traveler Update system allows people to share tips on flight delays, security wait times, taxi lines, and anything else they observe while they're on the go. "Our customers have information that can help each other, and the whole idea was to find a way to foster an exchange," says Tom Russell, Orbitz's group vice president of brand marketing. Anyone can submit updates from their computers or Web-enabled PDAs at updates.orbitz.com, or by text message from a cell phone. All you have to do is send a message like "JFK update" to 672489, and the system will walk you through the steps. Tips are then posted at updates.orbitz.com, and passengers who book tickets through Orbitz will receive updates via e-mail or cell phone. "The most useful tips reveal an insider secret or a trick of the trade at an airport," says Russell. For instance, after the update system debuted last year, travelers tipped each other off to an underutilized security line at O'Hare airport. "Another checkpoint had 100 people in line one day, and this one had only 20," Russell says. "People loved finding out about that." —Kate Appleton

InsideTrip
When you book plane tickets, the Internet can be a source of both convenience and frustration: There are more and more ways to compare airlines and find cheap flights, but most travelers don't have the time to sort through all the data. Enter insidetrip.com, which compiles statistics on nearly every factor that makes for a good flying experience—from on-time ratings to legroom in cabins—and gives each flight a score from 1 to 100. "It's like a report card," says founder Dave Pelter. "If I get a 91, I'm pretty happy. But a 64? I can do better than that." According to Pelter, price is still the top concern for many people, but it's not the only thing that matters. "We wanted to look at flight options from a more holistic point of view," he says. —Brad Tuttle

Megabus: Taking buses to the next level
Call it prescient: In the past year, Megabus has expanded its operations to 25 cities in the United States and Canada as fuel costs have risen, giving travelers a cheap alternative to driving and flying when they need it most. The bus line keeps its fares extremely low—starting from $1 for the first few people who book seats on each bus—by selling tickets online and doing pickups and drop-offs in the centers of cities rather than at terminals. At the same time, Megabus hasn't skimped on quality—its double-decker fleet is equipped with free Wi-Fi, video screens, headsets, and seat belts. Plus, many buses run on biodiesel fuel. "We're conscious of what the traveling public wants," says Dale Moser, president and chief operating officer. "We're saving people money but still giving them a coach outfitted with the latest technology." Now even the 94-year-old grande dame of bus companies, Greyhound, is rethinking its business model. Greyhound joined with competitors this year to launch two bus lines, BoltBus and NeOn, with similar low fares and high-tech amenities. Megabus didn't start a trend, it reinvented bus travel for a new generation. —Jean Tang

Note:This story was accurate when it was published. Please be sure to confirm all rates and details directly with the companies in question before planning your trip.
 
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Travel Tips

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Planning
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I have the words "hotel" and "taxi" on my cell- phone speed dial. On a trip, I change the numbers, but leave the preprogrammed titles the same--instant access and no more little slips of paper everywhere.

— Isabel Burk
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Loyalty Programs
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Pay close attention to those newsletters enclosed in your frequent-flier statements. They usually contain special offers and promotions that can earn you double or triple miles if you stay at a certain hotel or eat at a certain restaurant.

— Kim Borisenko
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Packing
408585

Whenever I go somewhere, I bring a supply of postcards from my hometown. I write my name, address, and e-mail on the back, and offer a card to new friends so we can keep in touch. I also pack small souvenirs (key rings, etc.) that carry my local sports teams' logos. They make meaningful but inexpensive thank-you gifts for the small kindnesses that ease one's way during a trip.

— Linda Phelps
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Packing
348272

Pack a glue stick for journaling. Rather than bringing home an envelope full of ticket stubs and mementos, you can glue them into your journal as you're traveling. You'll have a better chance of remembering what the ticket was for if you label it right away.

— Jon Chun
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Packing
364266

Baby wipes aren't just for babies. Slip a travel-size pack into your carry-on bag and use the wipes to kill germs on public toilet seats and in phone booths. In a pinch, they can also remove stubborn stains from clothing.

— Farrah Farhang
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Safety
411300

I don't go anywhere without individual packets of antibacterial wipes. I slip some in my carry-on, daypack, and shirt pocket. They're very convenient when you can't find any running water with which to wash your hands. And because they're antibacterial, they're also great for cleaning cuts, and the alcohol from the wipes helps stop the itching when you rub them on insect bites.

— Lawrence Brenner
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Planning
359283

Don't save the best for the last day. If you wait until the end of your trip for "must-do" activities, you won't be able to reschedule if something unforeseen happens. I planned a snorkeling excursion for my final day in San Diego, but the waters were too rough, and the trip had to be canceled.

— Melissa Coplak
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Packing
343262

Avoid spills in your Dopp kit. Cut up plastic grocery bags into little squares and place them under the tops of toiletries to prevent leaks. Discard the squares upon arrival, but bring extras for the trip back.

— Roland Zuniga
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Packing
354267

During the hot months of summer, I plan to travel with a very small spray bottle. I'll fill it with water and use it as a mister to keep cool. I got this idea when we stayed at the Noga Hilton in Cannes. On the dresser was a pink aerosol can full of Evian water. I took it with us sightseeing and, wow, it was so refreshing to spritz water on our faces.

— Joy Shebroe
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Packing
341289

Always carry peanut butter. A plastic jar is easy to pack, doesn't need refrigeration, is a great source of protein, and makes a quick, cheap meal when coupled with local bread. (But don't forget to pack a plastic knife for spreading it.)

— Nancy Norman
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Packing
351237

The best carry-on bag that I've found is a gardener's tote. It has lots of pockets on the outside and room inside for a medium-size purse, yet it's small enough to sit comfortably at my feet on a bus or plane.

— Sheila Monk
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Air Travel
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It's often cheaper to buy a ticket to London and then fly onward within Europe via a regional low cost airline. Last summer, my husband and I bought consolidator tickets to London for $397. From there, we flew EasyJet to Nice for $72. The total cost was $469—much less than flying directly to Nice, plus we enjoyed a stopover in London.

— Jasmine Tata
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Planning
345270

I unpacked a pair of black slacks recently to find them covered with white fuzz. I didn't have a lint brush handy, so I used the luggage sticker from my bag--the gummy side took the lint right off.

— Joyce Barbatti
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Safety
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Don't be afraid to go to a foreign pharmacy. I forgot to pack my prescription medication on a recent trip to France. When my problem acted up, I went to a local pharmacy. (Look for the green cross.) The pharmacist provided my medication without a prescription and at a fraction of what it would have cost in the United States. In fact, one could benefit by stocking up abroad on medications that would normally be acquired at home at a much higher price.

— Mainard Tom
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Planning
356256

Save major bucks by going onto eBay and purchasing coupons and gift certificates that others don't want or can't use for lodging, transportation, food, and admissions. I've found great discounts for airline and Amtrak tickets; car rentals; entrance to amusement parks such as SeaWorld, Disney, or Universal Studios; as well as overnights at many hotels. For example, I bought a $30 savings coupon at SeaWorld for only $1. Simply search for your destination and then type in "coupon" or "gift certificate."

— Nathaniel V. Greenwood
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Car Rentals
320246

With two of our last three car rentals, the local branch wanted documentation beyond the standard insurance card issued by our insurance company. In San Juan, we were delayed a half hour while the agent made phone calls to verify that our liability insurance was good in Puerto Rico. In Miami, if we hadn't provided proof that our insurance covered rental cars, we would've been charged a daily collision insurance fee. Fortunately, we knew ahead of time and took a copy of the pertinent section of our policy. Our credit card included car rental insurance, but proof of that coverage was also required.

— Carole Goodyear
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Air Travel
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If your flight is canceled, don't just wait patiently in line to be booked on another flight; call the airline's 800 number. They'll answer your call faster, and you won't be waiting with other stranded passengers from that flight. (Or cover all bases by calling while in line.)

— Karen LoPresto-Arbaugh
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Dining
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While traveling abroad, I've frequently encountered some appallingly bad (and often very funny) English translations of menus. In those cases, I simply offered to clean up the translations in exchange for a meal. This has worked quite a few times.

— William Boyle
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Planning
358261

Sending a flat-rate Priority Mail box costs $8.10, no matter how much it weighs or which state it's going to. After accumulating too much stuff to fit in my suitcase during a trip to Atlanta, I filled a box with laundry, souvenirs, and gifts for my grandchildren, and mailed it to my home address.

— Eleanor Waterhouse
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Shopping
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It helps to have a calculator if you plan to do a lot of shopping in foreign markets. When you find something you like, hand the seller the calculator and ask him to enter his best price. It's easy to convert the response into dollars so you know what you're spending. If necessary, the calculator can be used to haggle, especially if you don't speak the language.

— Becky Sapp
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Technology
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Just before a trip to Spain, I emailed myself a list of addresses of the friends and family I might want to email while away. At a cybercafe, I was able to simply cut and paste the list into the address line of a new message.

— Rita Young
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Technology
375293

When seeking a cheap airfare, don't forget to consult the Web sites of the major charter tour operators--like Apple Vacations, TNT Vacations, Vacation Express, or SunTrips--which frequently sell air-only tickets in addition to air-and-hotel packages. Doing so helped me slash the cost of round-trip airfare to visit my mother in Las Vegas by well over 50 percent.

— Pam McMenamin
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Technology
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If you're even slightly tech savvy and have a cell phone that will work overseas, check with your service provider about the cost of text messages. Some carriers offer free incoming text messages, and several Internet search engines (Yahoo, MSN, etc.) will send free text-message "alerts" to your phone while you're away. Prior to your trip, log on and request that weather forecasts and news updates be sent to your number daily. Even if you never use your phone for costly overseas calls, you can receive up-to-the-minute information, in English, about your hometown or cities on your itinerary.

— Brian Mosteller
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Packing
389274

When I travel with friends, we decide ahead of time who's going to bring what. If we're sharing a suite or have adjoining rooms, we don't need multiple hair dryers and umpteen bottles of shampoo. With the weight limits on baggage, we'll need the extra space in our suitcases for souvenirs!

— Haley Christensen
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Planning
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Once we know where we're going, my girlfriends and I divide up the list of things we'd like to do on our trip and put someone in charge of each item on the list. Then that person does the legwork by finding directions and prices, making reservations (if necessary), and researching nearby places to stop for a snack or a meal. Our method means that no one person is doing all the planning.

— Carol J. Leisch
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Photography
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I enjoy off-peak travel best--rates are cheaper, lines are shorter--but the weather can be iffy. To combat Mother Nature's unpredictability, I always pack a roll or two of black-and-white film. While dreary-day color photos bring only consoling remarks from friends, black-and-white film tends to lend a mystique to gray landscapes and creates some very dramatic Ansel Adams--esque shots.

— Ed Danyo
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Family Travel
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If your children are old enough to dress themselves, consider this packing tip: Put each outfit (including socks and underwear) into a Ziploc bag and pack one bag for each day you'll be on vacation. It will save both time and aggravation, and may even prevent items from getting left behind.

— Robert E. Jones
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Cruises
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For fire-safety reasons, cabins don't have their own irons. Don't wait until the last minute to tackle your evening wardrobe. You can find shared irons down the hall in the laundry room, but lines often form before mealtimes. Opt for off-hours (like mornings).

— Martha and Ken Wiseman
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Loyalty Programs
327262

Preserve even the small number of frequent-flier miles you may obtain by making occasional use of a particular carrier; the miles can be worth money. Even if you don't regularly fly on Delta, Northwest, Continental, or several other airlines, sign up for their frequent-flier programs when you book a long or overseas flight. Points.com allows you to redeem miles for magazine subscriptions, music downloads, and other products. You can also use miles to get small discounts on purchases at retailers such as Amazon.com.

— Jonelle Niffenegger
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Packing
436607

I started saving the heavy-duty plastic wrappers that sheets and curtains come in. Most have zippers or snaps, great to hold everything from toiletries to shoes to wet swimsuits. And I bet airport security must love them because they're see-through.

— Terry Schmieder

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